Discuss the concept of total quality Management.

Ans. TQM is an enhancement to the traditional way of doing business. This is a combination of three words:
Total - Made up of the whole
Quality- Degree of excellence a product or service provides.
Management - Act, art’ or manner of handling, controlling etc

TQM is defined as both a philosophy and a set of guiding principles that represent the foundation of a continuously improving organization.
It has been realized that inspection alone cannot build quality into a product unless quality has been designed and manufactured into it. Therefore, the quality awareness must begin at the every conception of the product and continue during the various stages of its development and manufacturing and even during its usage.

Total Quality Management deals with product in its totality. It has been recognized that quality is determined by the combined efforts of various departments such as design, engineering, purchase, production and inspection.
The quality cycle begins and ends with the user. It starts when the user’s need is analyzed to design a product for its development fulfillment. The cycle ends with the users, because the final proof of product quality comes during its service the user, whose satisfaction is the ultimate aim.

Designers, process planners, production engineers have their role to play in the achievement of primary quality objectives, which is the Maximum user satisfaction at minimum cost.