What is the changing quality concept? Explain it.

Ans. Up to the late forties, product quality was considered in the form of function efficiency and aesthetic appearance. Due to this new concept of design is introduced. There are attributes such as continued fault-free service and maintenance costs. Which are equally important from the customer’s point of view. Thus quality is a measure of the user’s satisfaction provided by a product. This include :
Functional efficiency
Ease of installation
Ease of Operation
Running and maintenance cost

These factors divided into two parts as quality of design and quality of conformance. The control of both these aspects of quality is important, if the end-product is to meet customer acceptance